Canny

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About Canny

Canny is a robust feedback management tool designed to enhance product validation efforts by centralizing customer insights. By capturing and categorizing feedback from users, Canny helps organizations make informed decisions about which features to prioritize, ensuring alignment with market needs and user expectations. With its intuitive interface, Canny not only allows teams to gather feedback but also provides analytical tools to visualize user requests and assess their potential impact on revenue. This data-driven approach fosters a culture of continuous improvement, enabling businesses to achieve product-market fit more effectively and efficiently.

Pricing Plans

Free plan at $0/month allows unlimited users, private boards, and a changelog, suitable for basic feedback management.

Starter plan at $79/month includes all Free features, unlimited posts, custom domain, prioritization roadmap, and two integrations.

Growth plan at $359/month offers all Starter features plus unlimited integrations, custom board access, AI automation, and user segmentation.

Business plan available at a custom price includes all Growth features along with additional permissions, compliance, and customizations.

Key Features

Centralized customer feedback collection

Automated feedback scoring and prioritization

Public or private roadmaps for transparency

User segmentation for targeted insights

Changelog for engaging product updates

Use Cases

User Feedback Collection and Analysis

Canny allows product teams to effortlessly gather feedback from users through various channels, including direct input from a feedback portal and integrations with customer support tools. This centralized approach enables teams to categorize and analyze user insights, ensuring that critical feedback is not overlooked. The automated scoring and prioritization features help teams focus on the most impactful requests, streamlining the decision-making process for feature development.

Feature Prioritization and Validation

With Canny's prioritization formula, product managers can score feature requests based on impact and effort, enabling a data-driven approach to feature validation. By integrating customer data from platforms like HubSpot or Salesforce, Canny allows teams to make informed decisions about which features align best with user needs and potential revenue impact, ensuring resources are allocated effectively.

Public Roadmaps for Transparency

Canny supports the creation of public or private roadmaps that keep stakeholders updated on product development progress. This transparency fosters trust among users and encourages engagement by allowing them to see how their feedback influences product decisions. Users can track which features are being worked on and provide additional input as needed.

Customer Journey Mapping

Canny helps teams visualize the customer journey by collecting feedback at different touchpoints. By analyzing user insights related to specific use cases or pain points, product teams can identify gaps in the customer experience and optimize their products accordingly. This approach not only enhances user satisfaction but also facilitates the achievement of product-market fit.